Shipping policy

SHIPPING POLICY

PROCESSING TIMES
Orders are processed within 1–3 business days after payment has been successfully received. Processing times do not include weekends or holidays.

CANADA SHIPPING
Standard Shipping: $12 CAD — estimated delivery within 3–5 business days.
Express Shipping: $20 CAD — estimated delivery within 1–2 business days.
FREE Standard Shipping on Canadian orders of $75 CAD or more.

UNITED STATES & INTERNATIONAL SHIPPING
International shipping rates and available delivery options are displayed at checkout based on the customer's shipping destination. Delivery times may vary depending on destination, carrier, and customs processing.

CUSTOMS, DUTIES & TAXES
International customers are responsible for any customs duties, import taxes, or other fees that may be charged by their country. These charges are not included in the purchase price or shipping charge unless otherwise stated at checkout.

TRACKING
When tracking is available, customers will receive tracking information once their order has been shipped. Please allow time for the carrier to update tracking information after shipment.

DELIVERY DELAYS
Delivery dates are estimates and are not guaranteed. Lure Luxe Jewelry is not responsible for delays caused by shipping carriers, customs processing, severe weather, or other circumstances outside of our control.

INCORRECT SHIPPING ADDRESSES
Customers are responsible for providing a complete and accurate shipping address at checkout. Please contact us as soon as possible if you notice an error. Once an order has been shipped, we may be unable to change the delivery address.

LOST, DAMAGED OR INCORRECT ORDERS
If your order arrives damaged, defective, or incorrect, please contact lureluxejewelry@gmail.com within 48 hours of delivery with your order number and clear photos of the item and packaging so we can review the issue.